Frequently asked questions
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What exactly does a SAYONA. concierge do for you?
We design bespoke journeys and, depending on the offer you choose, help organise them and assist you before and during the trip. You describe your plans; your concierge builds a day-by-day programme that you find in your private space.
Do you book flights and hotels?
Flights are not part of our service. For accommodation and activities, we recommend and, with SAYONA.+ and SAYONA. BLACK, send booking requests for you. Each provider confirms its own booking; your itinerary shows the real status of every item.
Are the experience prices final?
No. When a price is shown, it is indicative. Prices and availability are confirmed for your dates before anything is booked.
When do I pay?
Submitting a journey request is free and commits you to nothing. We contact you to confirm the offer and the next steps before any payment. When you accept your proposal, you pay a 30 % deposit on the offer; the balance is paid when your programme is delivered.
Which destinations are available?
Bali is open. Thailand, Japan, Mexico, Greece, Italy and Dubai are in preparation and will open one at a time.
How do I reach my concierge?
By WhatsApp and email. Your private space shows the contact of the concierge assigned to your journey.
Can I change my itinerary?
Yes. Send a modification request from your private space. Confirmed bookings are never changed automatically: your concierge checks with the provider first.
What happens to my personal data?
We use it only to prepare and follow your journey. You can ask for access or deletion at any time. Details in our privacy policy.